A1 · Lesson 040

Returns & complaints

Return an item, explain the problem and ask for a fair solution.

By the end of this lesson

Explain one purchase problem and understand an actual refund or exchange reply.

Supply the receipt, state the fault and ask for a specific remedy before deciding what to do next.

Say this now

I would like to return this item.

Say as a manphǒm yàak kheun khǎwng chín née khrápผมอยากคืนของชิ้นนี้ครับ

Say as a womanchǎn yàak kheun khǎwng chín née khâฉันอยากคืนของชิ้นนี้ค่ะ

The shop decisions in these dialogues are invented examples. Ask for the actual shop conditions; the lesson teaches requests and replies rather than asserting refund rights.

Sentence shape: I → would like to return this item → polite ending.

Say as a man: sentence pieces

Iphǒmผม

would like to return this itemyàak kheun khǎwng chín néeอยากคืนของชิ้นนี้

polite endingkhrápครับ

Say as a woman: sentence pieces

Ichǎnฉัน

would like to return this itemyàak kheun khǎwng chín néeอยากคืนของชิ้นนี้

polite endingkhâค่ะ

In this lesson

Essential phrases

Use complete lines and natural replies.

Key words

Recognise the words and their meaning.

Practice

Choose a response and build a sentence.

Dialogues

Follow a complete exchange.

Word match

Match taught words and phrases to meanings.

Listening match

Understand the same language by ear.

Chapter review

Bring the useful language back from memory.